Terms of service

1. Introduction

Welcome to www.lawnz.co.nz (the Website), operated by LAWNZ DIY LAWN CARE LTD (NZBN: 9429052269424, trading as LAWNZ DIY LAWN CARE), a limited liability company incorporated in New Zealand (we, our, or us).

These terms and conditions (Terms) govern your use of the Website, including any purchases made through it, and your responsibilities as a user. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website.

 

2. Definitions
In these Terms, unless the context requires otherwise:

  • “we”, “us”, or “our” means LAWNZ DIY LAWN CARE LTD, trading as LAWNZ DIY LAWN CARE.
  • “you” or “your” means any person or entity accessing or using the Website.
  • “Website” means www.lawnz.co.nz and any content, tools, features, or services made available through it.
  • “Products” means any lawn care goods offered for sale on the Website, including seed, chemical products, fertiliser, and related items.
  • “Services” means any services we provide through the Website, including order processing, customer support, and delivery arrangements.
  • “Content” means all text, images, graphics, logos, product descriptions, and other materials made available through the Website.
  • “Terms” means these Terms and Conditions of Use and Sale, as amended from time to time.
  • “Force Majeure” means any event or circumstance beyond our reasonable control that prevents or delays the performance of our obligations, including but not limited to acts of God, fire, flood, earthquake, war, terrorism, labor disputes, or government action.
  • “User-Generated Content” means any content, including but not limited to reviews, comments, or media, submitted by users of the Website that is made available to us for posting on the Website.
  • “Indemnity” means your agreement to compensate and hold LAWNZ DIY LAWN CARE LTD harmless from any claims, damages, or losses that arise from your use of the Website or any violation of these Terms.
  • “Newsletter” means our email-based subscription service that provides subscribers with lawn care advice, promotions, and product updates.
    “Quiz” means any interactive form or tool on the Website designed to collect user input to provide tailored lawn care recommendations or product suggestions.

 

3. Use of the Website
3.1 Permitted Use
You may access and use the Website for your personal, non-commercial use and for purchasing lawn care Products and Services offered by us. You agree to use the Website only for lawful purposes and in accordance with these Terms. You may also use the Website to participate in interactive quizzes or sign up for our newsletter.

3.2 Prohibited Conduct
You must not:

  • Use the Website in any way that breaches any applicable law or regulation.
  • Interfere with, disrupt, or attempt to gain unauthorised access to the Website or its related systems or networks.
  • Use the Website to transmit, distribute or upload any harmful code, viruses, or other malicious software.
  • Copy, reproduce, modify, distribute, display, or create derivative works from any part of the Website without our prior written consent.
  • Misrepresent your identity or use another person’s login credentials or account details.

3.3 Age Restrictions
You must be at least 18 years old to use the Website and place an order. By using the Website, you confirm that you meet this requirement.

3.4 Account Creation and Security
To access certain features of the Website, including order tracking and purchase history, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information during account registration.
  • Keep your login credentials secure and confidential.
  • Notify us immediately of any unauthorised use of your account or any breach of security.
    We are not responsible for any unauthorised access to or use of your account arising from your failure to safeguard your credentials.

3.5 Order Fulfillment and Delivery

When you place an order through the Website, we will process and ship the Products according to our available stock and delivery policies. We strive to fulfill all orders in a timely manner. Delivery timeframes are indicative only and may be affected by factors outside our control.

Shipping Costs and Timelines:
Shipping costs are calculated during checkout. Orders over $50 qualify for free standard shipping within New Zealand. Orders under $50 incur a flat-rate shipping fee, which will be displayed at checkout. Delivery times vary depending on the destination and product availability. We will provide an estimated delivery timeframe when your order is confirmed.

  • Shipping Costs and Timelines: Shipping costs will be calculated during the checkout process. Delivery times vary depending on the destination and availability of the Products. We will provide an estimated delivery timeframe when your order is confirmed.
  • Delivery Issues: We are not liable for delays caused by factors beyond our control, such as weather, shipping carrier issues, or customs.
  • Order Tracking: Once your order has been shipped, you will receive tracking information to monitor the progress of your delivery.

3.6 Payment Terms

  • All prices listed on the Website are in New Zealand Dollars (NZD) and include GST, unless otherwise stated.
  • Accepted Payment Methods: We accept various payment methods, including credit/debit cards and other online payment systems, as indicated during checkout.
  • Payment Due Date: Payment is due at the time of purchase. If payment is not received or is declined, the order will not be processed.
  • Failed Payments: If we are unable to process your payment for any reason, we may contact you to resolve the issue or cancel the order if payment is not received within a reasonable time.

3.7 Quizzes and Newsletter Subscriptions:

If you choose to use our quizzes or subscribe to our newsletter, you agree to provide accurate and truthful information. Submitting a quiz or signing up for our newsletter may involve the collection of personal information such as your name, email address, and lawn-related preferences. This information will be handled in accordance with our Privacy Policy.

You may unsubscribe from the newsletter at any time using the unsubscribe link provided in each email. We are not responsible for any issues arising from the inaccuracy of information submitted through quizzes.

4. Intellectual Property

All content available on this website, including but not limited to text, images, graphics, logos, product descriptions, guides, videos, and other materials (“Content”), is the property of LAWNZ DIY LAWN CARE LTD or is used under appropriate license (including images sourced from Canva and Shutterstock). The Content is protected by New Zealand and international copyright laws and other intellectual property rights.

Unless expressly stated otherwise, all rights in the Content are reserved. You may view or print pages from this website for your personal, non-commercial use only. Any other use — including copying, distributing, modifying, republishing, or otherwise exploiting the Content — is strictly prohibited without the prior written consent of LAWNZ DIY LAWN CARE LTD.

You may not use any part of the Content for commercial purposes without obtaining a licence to do so from us or our licensors.

If you believe that any Content on our website infringes your intellectual property rights, please contact us so we can investigate and, if necessary, take appropriate action.

 

5. Disclaimers and Limitation of Liability

5.1 Website Provided "As Is"

The Website and all content, materials, products, and services made available through it are provided on an “as is” and “as available” basis. LAWNZ DIY LAWN CARE LTD makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on it.

5.2 No Guarantees of Performance or Outcomes

While we aim to provide high-quality lawn care products and detailed usage guides, we do not guarantee specific results. Lawn outcomes may vary depending on factors such as application method, weather, soil type, and other environmental conditions. We do not guarantee product performance as individual results may vary based on these factors.

5.3 Accuracy of Information

Although we make every effort to ensure the information on our Website is accurate and up to date, we do not warrant that any content is error-free, complete, or current. LAWNZ DIY LAWN CARE LTD disclaims all liability for any errors or omissions in the content provided.

5.4 Website Availability

We do not guarantee that the Website will always be available, uninterrupted, or error-free. Access may occasionally be suspended or restricted for maintenance or for reasons beyond our control.

5.5 Limitation of Liability

To the maximum extent permitted by law, LAWNZ DIY LAWN CARE LTD shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits or revenue, whether incurred directly or indirectly. Our total liability for any claim arising from your use of the Website or purchase of products shall be limited to the amount paid for the relevant product or service.

5.6 Force Majeure

LAWNZ DIY LAWN CARE LTD shall not be held liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is caused by any event beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, civil disturbance, strikes, or any other event that could be deemed a force majeure event. In such cases, we will make reasonable efforts to resume performance as soon as possible but shall not be liable for any disruption caused by these circumstances.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights under the Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986 (FTA). If you are acquiring goods or services for personal, domestic, or household use (not business purposes), then you have rights under the CGA that cannot be excluded. However, if you are acquiring products for business purposes, you agree that the provisions of the CGA shall not apply.

 

6. Privacy
Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy, which explains how we collect, use, store, and disclose your information when you use our website. By using this website, you consent to the collection and use of your information as outlined in our Privacy Policy.

We may collect personal information through interactive tools on our website, including quizzes designed to help recommend suitable products or services, and through newsletter sign-up forms. This information may be used to tailor your experience, offer personalised recommendations, or send marketing communications if you have opted in. See our Privacy Policy for full details.

Our website may use cookies and similar technologies (such as web beacons and pixel tags) to improve your browsing experience, personalize content, and analyze how our website is used. Cookies are small data files stored on your device that allow us to recognize your browser or device and remember certain information, such as preferences, login credentials, or previous interactions.

Cookies help us:

  • Enhance website performance and functionality.
  • Understand user behavior on our website (such as pages visited and time spent on each page) to improve our content and services.
  • Personalize your experience by displaying relevant content or advertisements based on your preferences or browsing activity.

We may also use cookies for advertising and marketing purposes, including to serve targeted ads based on your browsing history. These ads may be displayed on third-party websites that you visit, using data collected through cookies or similar tracking technologies.

In addition, third-party service providers, such as analytics or advertising partners, may collect data through cookies or similar technologies when you interact with our website. These third parties may use the collected data to provide us with insights, offer personalized ads, or measure the effectiveness of our advertising campaigns. These third parties have their own privacy practices, and we encourage you to review their privacy policies for more details.

You can manage or disable cookies by adjusting your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website or impact your browsing experience.

We encourage you to review our Privacy Policy for more information on how we handle your personal information, including details on your rights regarding data access, correction, and deletion.

 

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. These links are provided for your convenience only. We do not have control over the content, policies, or practices of these external websites, and we do not accept any responsibility or liability for them.

We do not endorse, and are not responsible for, any content, advertising, products, or other materials on or available from such sites. Your use of third-party websites is at your own risk, and you should review their terms and privacy policies before engaging with them.

Additionally, if you use third-party payment platforms or services through our website, please be aware that LAWNZ DIY LAWN CARE is not responsible or liable for any issues, disputes, or failures that may arise with these third-party services. You should refer to their terms and policies for more details.

Users are not permitted to post or share links to external websites on our platform.

 

8. Termination

We reserve the right to suspend or terminate your access to the website, your customer account, or any services provided on the website at our sole discretion, including, but not limited to, the following situations:

  •  Violation of Terms: If you fail to comply with any of these Terms and Conditions, including our Privacy Policy, or any other policies or rules referenced in these Terms
  • Fraudulent or Illegal Activity: If we suspect you are engaged in fraudulent activity, illegal conduct, or any other behavior that could harm the website, other users, or LAWNZ DIY LAWN CARE LTD.
  • Misuse of Website: If you misuse our website, including attempting to access or interfere with our systems, data, or networks in an unauthorized manner.
  • Other Circumstances: Any other circumstance where, in our judgment, your actions compromise the integrity of the website, our services, or other users.

If your access to the website is suspended or terminated, we may notify you, and you may be required to discontinue using the website immediately. We are not liable for any losses or damages arising from the termination or suspension of access.

You can request the deletion of your account at any time by contacting our customer service team at info@lawnz.co.nz. Please note that some information may need to be retained for legal or operational purposes, even after account deletion.

9. Indemnity

You agree to indemnify, defend, and hold harmless LAWNZ DIY LAWN CARE LTD, its directors, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with:

  • your breach of these Terms;
  • your use or misuse of the Website, Products, or Services;
  • any claim that your use of the Website or any User-Generated Content you submit infringes the rights of a third party, including intellectual property or privacy rights;
  • your violation of any applicable law or regulation.

This indemnity continues even after your access to the Website ends or your account is terminated.


10. Governing Law

These Terms are governed by and interpreted in accordance with the laws of New Zealand.

If any dispute arises between you and LAWNZ DIY LAWN CARE LTD in relation to these Terms, the Website, or the Products or Services provided through it, both parties agree to attempt to resolve the matter in good faith through informal negotiations.

If the dispute cannot be resolved through informal negotiation, either party may refer the dispute to the New Zealand Disputes Tribunal or an appropriate court or tribunal with jurisdiction.

By using this Website, you agree to submit to the exclusive jurisdiction of the courts of New Zealand for the resolution of any legal disputes.

 

11. Changes to the Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the updated Terms and Conditions will become effective immediately upon posting.

By continuing to use the Website after the posting of changes, you indicate your acceptance of the updated Terms. We encourage you to review this page periodically to stay informed about our terms of service.

 

12. Contact Information

If you have any questions or concerns about these Terms and Conditions or any other matter, you can contact us using the following methods:

  • Website Contact Form: https://lawnz.co.nz/pages/contact
  • Customer Service Email: info@lawnz.co.nz. Our customer support team aims to respond to inquiries within two working days.
  • Postal Address:
        LAWNZ DIY LAWN CARE
        PO Box 1684
        Christchurch 8140
        New Zealand