Refund policy

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If something’s not right, we’ll work with you to make it right — whether that’s a refund or replacement.

Please note, we do not offer returns or refunds for change of mind purchases. We encourage you to choose carefully before placing your order.

Faulty or Incorrect Items

If you receive a product that is:

• Faulty or damaged,
• Not fit for its intended purpose, or
• Different from what you ordered,

Please contact us as soon as possible at info@lawnz.co.nz including your order number and details of the issue. We may request photos to help us assess the problem.

 

How to Request Assistance

To report a product issue or request assistance, please contact us within 14 days after receiving your order. We’ll provide instructions on what to do next.